Terms of Service

1. The service

Presterly helps Shopify merchants drive repeat purchases of consumable products. It estimates when a customer is likely to run out of an item and sends reorder reminders on the channels the customer uses, with a one-tap path back to checkout. We may add, change, or remove features over time.

2. Eligibility and account

To use the App you must be an authorised operator of the Shopify store on which it is installed, and you must provide accurate information. You are responsible for activity that occurs through your store’s installation.

3. Fees and billing

Presterly is offered on a hybrid pricing model — a base subscription fee plus a percentage of the reorder sales attributed to Presterly. The current rates are shown at installation and within the App. All charges are billed through Shopify’s billing system and appear on your Shopify invoice. Fees are exclusive of taxes unless stated otherwise. We may change pricing on reasonable notice; changes do not apply retroactively.

4. Your responsibilities (important)

You are the data controller for your customers’ personal data. By using the App to contact your customers, you represent and warrant that you have all necessary rights, a valid lawful basis, and any required consents to contact those customers through the channels Presterly uses (such as email), and that you comply with all applicable laws — including data-protection and electronic-marketing laws such as the GDPR and the ePrivacy rules. You are responsible for the content and lawfulness of the messages sent on your behalf.

5. Acceptable use

You agree not to:

• use the App for any unlawful, infringing, deceptive, or abusive purpose;
• send messages to people who have not consented or whom you have no lawful basis to contact;
• interfere with, overload, or attempt to gain unauthorised access to the App or its infrastructure; or
• reverse engineer, copy, or resell the App except as permitted by law.

6. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process your customers’ personal data, we do so as your processor and only on your instructions.

7. Intellectual property

We own all rights in the App, the get-renovo.app site, and our trademarks and content. We grant you a limited, non-exclusive, non-transferable right to use the App while these Terms are in effect. You retain all rights in your own store data.

8. Third-party services

The App runs on Shopify and relies on third-party providers. Your use of those services is governed by their own terms, and we are not responsible for them.

9. Disclaimers

The App is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, that predictions will be accurate, or that it will generate any particular amount of recovered revenue. To the maximum extent permitted by law, we disclaim all implied warranties.

10. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential losses, or for lost profits, revenue, or data. Our total aggregate liability arising out of or relating to the App will not exceed the fees you paid us in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your breach of these Terms or your unlawful use of the App, including any claim that messages sent on your behalf were sent without a lawful basis or consent.

12. Term and termination

These Terms apply for as long as the App is installed. You may terminate at any time by uninstalling the App. We may suspend or terminate access if you breach these Terms or use the App unlawfully. On termination, your right to use the App ends; sections that by their nature should survive (such as fees owed, disclaimers, liability, and indemnity) will survive.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Continued use of the App after changes take effect means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of the Republic of Ireland, and the courts of the Republic of Ireland have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights you may have.

15. Contact

Questions about these Terms? Email support@get-renovo.app.